Dear Customers,
We have listed below some of the most frequently asked questions. However, if your question is not listed below please drop us an email at service@univonna.com our friendly staff will reply to you within 3 working days.
FAQ
I am interested in your products and would like to see them before making my purchase decision?
Yes, please contact us at service@univonna.com our friendly staff will be able to advise you on where to view the products. Some products are available at our warehouse for viewing and others may be available in our showrooms.
For the address of our warehouse and showrooms, please refer to our contact list page.
Is cash on delivery (COD) available on Univonna?
Cash on delivery is not yet available at all. But for the purchase amount of $500 & above you have the option of paying an upfront 50% deposit and the balance by cash or cheque marked payable to Univonna Pte Ltd on delivery.
How do I buy good(s) on Univonna website?
You see something you love, and click on the product page. Click “Add to Cart” then creating an account with us or CHECK OUT AS GUEST
Once you’re all set to complete shipping information and your payment, access the Shopping Cart at the top-right hand corner of every page, then click “Checkout”. You can also modify or delete items from the shopping cart at your convenience.
What type of payment methods do you accept?
We accept payment by debit or credit cards Visa/Master thru PayPal or Bank Transfer.
Is it safe to pay by credit card online?
Yes, our online payment gateway is provided by PayPal one of the largest and most advanced internet payment companies. PayPal is able to provide a safe and secure online payment environment and it is used by many merchants around the world.
How long until I receive my delivery?
Univonna furniture is made to your specifications and for this reason our normal delivery time is 2 weeks. In some cases, you may get your items earlier and you will be received a call to inform you delivery date and time.
Do you ship to overseas address?
At present, we do not ship to overseas address. If you require such service, please contact a freight forwarding company to arrange for you.
Can I change my order after it is placed?
Our online order system does not allow you to change your order once it is confirmed. Therefore, it is important that you carefully consider our products and only proceed to make a purchase when you are sure it is what you wanted to purchase.
Can I choose my own delivery timing?
Our delivery schedule is available during the check out online. You may select your preferred timing from the available schedule slots. Please take note that a delivery slot is only a tentative indication of your preferred delivery timing and we cannot guarantee that such timing will be met on actual delivery date. Our staff will contact you 1 day in advance to inform you of your delivery timing.
Will I be notified prior to delivery?
You will be contacted a few days before your delivery to confirm delivery details and given an approximate delivery time.
My house is not ready. Can I postpone my delivery date?
Please email to us or contact us in advance if you need to postpone your delivery date to another date. However, please note that due to limited spaces in our warehouse we are only able to accommodate a short term delay. You may need to make a separate arrangement for storage should the postpone date is more than 2 weeks after your original scheduled delivery date.
Do you provide warranty for your products?
Yes. Please refer to our product warranty pages (sofa warranty & mattress warranty) to find out more information about what warranty coverage that we offer for our products. Please take note that warranty only covers replacement of defective parts or components within the warranty period. It does not cover transportation cost and labor charge applies.
Can I ask for an exchange or refund if my order received is not in good condition?
We strongly advise our customer to check the goods on arrival and if you found anything that is unsatisfactory you may refused to accept the delivery. If you have accepted the delivery and subsequently noticed some defects please email or contact us within 7 days after delivery. We will arrange the after sales service by first providing repair service for the defect and if the defect is beyond repair we will then provide you an exchange. If for whatever reason we are unable to provide you an exchange then we will provide you with a full refund of your purchase.
I changed my mind and can I ask for a refund?
We do not accept refund if you do not have a valid reason for it. All goods are made to order and such we request our customers to consider carefully before making any purchase on our online store.
